Library Automation and Users: An Assessment of Knowledge and Usage

Abstract

This study investigates the awareness, usage, challenges, and training requirements of users in relation to library
automation services. Through surveys and analysis, it was found that while core services such as Online Public Access
Catalogue (OPAC) and circulation systems enjoy high awareness and usage, advanced services like e-resources and self-
check systems remain underutilized. Major obstacles identified include lack of training, technical issues, and inadequate
remote access. Findings highlight the importance of user-centered strategies, including workshops and improved
infrastructure, to bridge awareness–usage gaps. The study contributes to the discourse on enhancing user satisfaction
and sustaining automation in libraries.